Frequently Asked Questions 🎄
Everything parents ask before booking a Santa call — pricing, payment, scheduling, and how the magic works.
Does Santa really call my child?
Yes. Santa connects via an interactive AI session — a real, two-way conversation at the scheduled time. He greets your child by name, responds to what they say, and tailors the chat to the details you share at booking.
How much does a Santa call cost?
A standard Santa call is $14.99 CAD. The Premium Christmas-season slot (Dec 21–25) is $29.99. Optional extras include a Nice List Certificate ($4.99), a Personalised Letter from Santa ($6.99), and a separate Christmas Eve family call ($19.99).
How do I pay?
By Interac e-Transfer — no credit card needed. After you place your order we email you the e-Transfer address and a security answer. Send the transfer, reply with the confirmation number, and your call is scheduled.
When will Santa call?
You choose the date and time at checkout (or let us pick). Calls are usually scheduled within 24 hours of payment. During the Christmas season, book early — Premium slots for Dec 21–25 sell out.
Is it recorded?
Yes. Every call is recorded and saved to your account as a keepsake, so you can relive the moment year after year.
What ages is this for?
All ages. We have made calls for toddlers, school-age kids, teenagers, and even adults. Santa's AI adapts naturally to your child's age, personality, and interests in real time.
Is it a live conversation?
Yes — it's a live, interactive AI session. Santa responds in real time to your child's answers, creating a genuine two-way conversation.
Is it safe for my child?
Yes. The call uses a safe, interactive AI with parental controls. The only information used is what you provide at booking, and it never leaves our servers without your consent.
Can I add my child's name and details?
Absolutely — that is the whole point. At checkout you tell us your child's name, their age, what they are hoping for, a proud moment from the year, and anything else Santa should know. Santa's AI uses these details to personalise the real-time conversation, making each interaction genuinely unique to your child.
What if Santa misses the call?
It happens (reindeer, weather, busy lines). If the call does not connect, we will re-book it — and you can also send a special make-up call from our Missed Call page.
Do you call from a real phone number?
Yes, the call comes in from a real number and rings like any other call. We recommend saving the number so it is not mistaken for spam.
Can you call internationally?
Our calls are set up for Canadian and US numbers. If you are outside North America, contact us at support@callsfromsanta.ca and we will see what we can arrange.
Ready to book Santa's call?
Pick your call, add a keepsake, and pay by e-Transfer.
Book a Santa Call →Questions not answered here? Email support@callsfromsanta.ca
Gift questions 🎁
The questions we get most from people buying a call for someone else's child.
- 🎁 Can I give it to a child who is not mine? Yes — enter their name and phone number and Santa calls them.
- 🗓️ Can I schedule it for Christmas morning? Yes, pick any date and time you like at checkout.
- 📦 Is there anything to wrap? Only if you add the printable Nice List Certificate — otherwise the gift is the call itself.