Frequently Asked Questions

Calls From Santa · North Pole Help Desk

How does a call from Santa work?

After you log in and redeem a credit, you provide a few details about the child and choose a time. Santa (a live, personalized performer) calls the phone number you supply for a roughly 3-minute personalized conversation. You can also choose a merry email instead of a call.

What does one credit include?

One credit equals one 3-minute personalized call from Santa, or one merry email. Credits are valid for a full year from purchase, so you can book the call whenever the season is right.

How much does a call from Santa cost?

A single credit starts at $9.99. Family packs and multi-credit bundles are available at a discount inside secure checkout. Promo codes such as SANTA100 can make a call free at checkout.

Is the call really from Santa?

The call is a live, personalized Santa experience performed by a professional holiday performer — magical and family-friendly, not an automated recording. It is intended as festive fun, not a representation of a real historical figure.

How long until the call is delivered?

You pick the call time that works for you during booking. Most calls are scheduled within the same holiday season; you'll confirm the number and time before Santa dials.

Can I get a call outside Canada?

Yes. Calls From Santa serves Canadian families and can reach numbers internationally wherever the carrier allows. Enter the destination number at checkout and we'll route Santa's call there.

Do you offer refunds?

Because each call is personalized and performed live, sales are generally final once a credit is redeemed. All calls are recorded for quality assurance. If Santa couldn't reach the number you provided, contact us and we'll re-book or issue a replacement credit.

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Technical Support

Need help with your call or account? Reach our LCOR support team at 236-500-5059.